Describe the two-axis framework of assertiveness and cooperativeness in conflict resolution.
Select an appropriate strategy (Avoiding, Accommodating, Compromising, Competing, or Collaborating) for a given situation.
Explain why collaborating is considered the most ideal conflict resolution strategy.
Apply techniques for exploring creative alternatives and proposing compromises that address both parties' needs.
Finishing the course
28 knowledge-check questions along the way, so you know the ideas stuck before you move on.
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