Configuration Management Practice Best Practices

About this course

Adopt industry-proven best practices for configuration management practice.

• 7 lessons
• 45 min
• intermediate

What you'll learn

• Define configuration management and its role in the ITIL service lifecycle
• Explain the relationship between configuration items (CIs) and the configuration management system (CMS)
• Identify the business and operational benefits of effective configuration management
• Describe the key considerations for designing a CMS architecture
• Identify the information requirements for configuration records
• Apply best practices for selecting CI attributes and relationships

Finishing the course

• 28 knowledge-check questions along the way, so you know the ideas stuck before you move on.
• Watching is free and needs no account. Sign in to save your progress. Pass each lesson's quiz (60%+) to earn the certificate. Each certificate has its own public verification link to share, marked quiz-verified.

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