Difficult Conversations Essentials

About this course

Master the essential building blocks of difficult conversations.

• 5 lessons
• 30 min
• beginner

What you'll learn

• Recognize the costs of avoiding difficult conversations in the workplace
• Explain the three underlying conversations identified by experts
• Identify signals that a difficult conversation is needed
• Apply reframing techniques to manage common worries about critical discussions
• Use techniques to stay calm and balanced during attacks or accusations
• Demonstrate assertive communication to deliver your message effectively

Finishing the course

• 20 knowledge-check questions along the way, so you know the ideas stuck before you move on.
• Watching is free and needs no account. Sign in to save your progress. Pass each lesson's quiz (60%+) to earn the certificate. Each certificate has its own public verification link to share, marked quiz-verified.

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