Service Level Management Practice for Managers

About this course

Equip managers with practical knowledge of service level management practice.

• 7 lessons
• 45 min
• intermediate

What you'll learn

• Define Service Level Management and its purpose in IT service management
• Explain the relationship between SLM and other ITIL practices
• Identify the key stakeholders involved in SLM
• Identify the key components of a Service Level Agreement
• Differentiate between types of SLAs (customer, service, multi-level)
• Apply best practices for drafting SLAs

Finishing the course

• 28 knowledge-check questions along the way, so you know the ideas stuck before you move on.
• Watching is free and needs no account. Sign in to save your progress. Pass each lesson's quiz (60%+) to earn the certificate. Each certificate has its own public verification link to share, marked quiz-verified.

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