Explore real-world use cases and applications of hostage negotiation principles for business.
7 lessons
45 min
intermediate
What you'll learn
Explain what crisis (hostage) negotiation is and the conditions that define it
Describe why hostage negotiation principles transfer to commercial and sales negotiation contexts
Identify the key differences that distinguish crisis negotiation from typical business negotiation
Apply the reframing principle that the situation, not the other person, is the problem
Recognize how framing the counterparty as the problem damages negotiation outcomes
Connect this mindset shift to common business negotiation scenarios
Finishing the course
28 knowledge-check questions along the way, so you know the ideas stuck before you move on.
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Part of the Negotiation Skills learning path. Enrol in the path and finish its required courses to earn one certificate for all of them.