Change Enablement Practice Automation

About this course

Automate key workflows and processes in change enablement practice.

• 7 lessons
• 45 min
• intermediate

What you'll learn

• Define Change Enablement in the context of ITIL 4 and distinguish it from traditional Change Management
• Explain the business and operational drivers for automating change enablement processes
• Identify the key challenges and success factors when introducing automation
• Map current change enablement workflows and identify manual bottlenecks
• Apply criteria such as frequency, risk, and effort to prioritize automation initiatives
• Use a value stream mapping approach to visualize automation opportunities

Finishing the course

• 28 knowledge-check questions along the way, so you know the ideas stuck before you move on.
• Watching is free and needs no account. Sign in to save your progress. Pass each lesson's quiz (60%+) to earn the certificate. Each certificate has its own public verification link to share, marked quiz-verified.

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